Returns and refunds

Updated 16 October 2026

Dead on arrival or damaged in transit: replaced within 48 hours or refunded in full. Changed your mind: tell us within 7 days of delivery and we collect it.

Replacement

If the product arrives damaged, does not switch on, or is not what you ordered, message us within 24 hours of delivery with a photo of the carton and the unit. We collect it and deliver a replacement within 48 hours inside Delhi, or refund you in full if you prefer.

Seven-day return

Unused products in their original packaging can be returned within 7 days of delivery. We collect it from your address. Products that have been used, with filters unsealed or accessories missing, are inspected first; a deduction may apply for missing parts. Masks and consumables are not returnable once the seal is opened.

Refund timing

Refunds go back to the original payment method within 5 to 7 working days after the product reaches us, through the payment gateway. UPI and bank transfer refunds go to the account that paid. We send the transaction reference on WhatsApp.

Cancellation

Cancel any time before dispatch for a full refund. After dispatch, refuse the delivery or use the seven-day return.

Warranty

Every product carries the maker's warranty. We give you the maker's service number and your invoice; where the maker needs the product collected, we help arrange it inside Delhi.